1. Overview
At The Lord’s Elixir, we take pride in the quality of our products. Due to the nature of our perfumes (cosmetic and personal use items), all sales are subject to the terms outlined below.
2. All Sales Final (General Rule)
All sales are final. We do not accept returns or exchanges for:
- Change of mind
- Personal preference (e.g., scent dissatisfaction)
- Opened or used products
3. Damaged, Defective, or Incorrect Items
We will only offer a replacement or refund if the product is:
- Defective
- Incorrect (wrong item received)
For Pickup Orders:
- Issues must be reported at the time of pickup or within 24 hours
For Shipped Orders:
- Issues must be reported within 48 hours of delivery
- You must provide:
- Order number
- Clear photos of the product and packaging
Failure to report within this timeframe may result in denial of the claim.
4. Return Authorization Requirement
Returns are only accepted if approved by us in advance.
- Do not send items back without authorization
- Unauthorized returns may not be accepted or refunded
5. Condition of Returned Items
If a return is approved:
- The item must be unused and in original packaging
- We reserve the right to deny a refund if the product shows signs of use
6. Refund Method
If a refund is approved:
- Online Payments: Refunds will be issued to the original payment method
- In-Person Payments: Refunds may be issued via store credit or original method where possible
Processing times may vary depending on your payment provider.
7. Shipping Responsibility
- Customers are responsible for return shipping costs unless the item was defective or incorrect
- We are not responsible for lost or damaged return shipments
8. Shipping Issues (Carrier Responsibility)
Once an order has been handed off to a shipping carrier:
- We are not responsible for delays, lost packages, or carrier issues
- However, we may assist in filing claims at our discretion
9. Allergies and Sensitivities
Our products are cosmetic and may contain ingredients that can cause reactions.
By purchasing, you acknowledge:
- You are responsible for reviewing ingredients where available
- We are not responsible for allergic reactions or sensitivities
10. Order Cancellations
- Orders may be canceled before fulfillment or pickup scheduling
- Once an order is prepared, shipped, or ready for pickup, it may no longer be canceled
11. Refusal of Service
We reserve the right to refuse refunds, returns, or service in cases of:
- Suspected abuse of the policy
- Fraudulent activity
- Excessive or unreasonable requests
12. Contact Information
To request a return or report an issue, contact:
The Lord’s Elixir
Email: info@thelordselixir.com
